This is an agreement between you and Tech On Wheelz that sets out the terms and conditions that apply to your use of our onsite and in shop repair products and services on computers, laptops, smartphones, tablets, gaming consoles, and other electronic devices. By requesting or accepting these services, you agree to the terms of this Agreement. Any price or quote provided is an estimate only and excludes applicable taxes; if the actual cost is higher, we will obtain your consent before proceeding.
1. Warranty Coverage
a) What Is Covered
Unless otherwise stated, repairs come with a limited warranty of 90 days from the date of service, covering the specific repair performed and parts installed.
b) What Is Not Covered
This warranty does not apply where the Device develops an unrelated fault, is damaged after the repair, or is exposed to liquid, physical impact, or unauthorized tampering. This warranty does not cover new cracks or scratches to a screen, camera lens, or housing.
c) Claims Procedure
If your Device fails within the warranty period for the same issue originally repaired, contact us to arrange a reinspection. Tech On Wheelz will repair your Device at no additional cost, within the scope of this warranty.
d) Limitation
This warranty is limited to the price paid for the repair and is your sole and exclusive remedy.
e) Transferability
This warranty is not transferable.
2. Board Repair & Soldering Risks
This agreement covers all types of board level repair and soldering work, including HDMI ports, USB ports, charging ports, power ICs, chips, and any other motherboard component, on gaming consoles (PlayStation, Xbox, Nintendo Switch), computers, and other smart hardware devices. These repairs use high temperature tools applied directly to the motherboard, where nearby microcomponents are easily damaged.
3. Absolute Data Loss Waiver
Circuit path issues can corrupt data blocks or permanently isolate integrated storage. Tech On Wheelz is not liable for any data loss, file corruption, or missing operating system resulting from any repair attempt. It is the customer's sole responsibility to back up their data beforehand, where possible.
4. Preexisting Faults & Subsequent Thermal Stress Damage
A Device requiring component level soldering is already in a critically degraded state. The intensive thermal stress required to desolder faulty components can occasionally reveal hidden internal fractures or cause adjacent, already compromised microchips to fail entirely. The customer accepts the inherent risk that the Device may become completely unrepairable (“bricked”) or fail to power on at all following the repair attempt. Tech On Wheelz holds no liability for any subsequent or total operational damage to the board.
5. Voided Warranties
The customer understands and acknowledges that any third party component level repair, particularly microsoldering, will completely void any existing manufacturer or retailer warranty on the Device. Tech On Wheelz bears no responsibility for the loss of any such warranty coverage as a result of the repair work performed.
6. Device, Personal Information & Content
Tech On Wheelz does not view, access, or alter any personal information stored on your Device. However, as a result of the repair process, data on your Device may be lost or affected. It is your responsibility to back up all data, software, and programs on your Device prior to service, and to remove any personal or sensitive information beforehand. We accept no liability for loss or corruption of any data, information, software, or programs stored on your Device.
7. Pickup, Drop Off & Decision Period
For pickup service, our technicians will collect your Device, carry out a diagnostic evaluation, and issue a repair quote. If you approve the quoted repair, both pickup and drop off will be provided free of charge by Tech On Wheelz. Once a quote is issued, you have 45 days to decide whether to proceed. If no decision is made within that time, or if you dropped the Device off yourself and do not return to collect it within 45 days of completion, Tech On Wheelz may dispose of the Device at its sole discretion, and no further compensation will be owed.
8. Privacy
By using our services, you consent to Tech On Wheelz collecting, using, and disclosing your personal information as reasonably required to complete the requested repair, process payment, and provide customer support. See our Privacy Policy for full details.
9. Limitation of Liability
To the fullest extent permitted by law, Tech On Wheelz, its technicians, and affiliates shall not be liable to you or any other party for any direct, indirect, special, incidental, consequential, or punitive damages arising from or connected to any Device or Service, including complete or partial loss of function, malfunctions, or defects arising after service. Tech On Wheelz bears no monetary liability whatsoever under any circumstance. No refund, compensation, reimbursement, or payment of any kind will be owed to the customer for any issue, damage, or loss connected to a Device or Service. We are not responsible for any cosmetic issues, such as scratches or scuffs, present before or occurring during normal repair handling. Liquid damaged Devices may develop further issues after repair, for which we accept no liability. Where applicable, Touch ID, Face ID, or fingerprint sensors may lose functionality following a screen or component repair, and we accept no liability for the loss of this feature.
10. Diagnostic & Repair Attempt Fee Policy
Diagnostic work, including bench testing, scoping, and evaluation, requires dedicated time and specialized equipment. If your Device is found to be unrepairable, or if you decline to proceed with a quoted repair, a baseline diagnostic or attempt fee still applies, to account for the technical labor and resources expended. While your Device is being diagnosed, tested, or repaired, Tech On Wheelz is not liable for any additional issue, damage, or malfunction that may arise or be discovered during this process.
11. Onsite & Mobile Service Terms
Tech On Wheelz operates from a fully equipped mobile repair van, so our technicians do not need to enter your home, office, or other personal space to complete onsite repairs, and all work is carried out inside our service vehicle at the scheduled location. You agree to provide safe, reasonable access for our van to park at the appointment location. Tech On Wheelz is not responsible for delays caused by unsafe, inaccessible, or restricted parking conditions.
Booking an onsite or in shop repair? Please review and sign our General Repair & Service Terms Agreement. You can print it or save it as a PDF to bring to your appointment.
Contact
For questions about these Terms, please contact Tech On Wheelz directly.
Phone: +1 (825) 977-5744
Email: info@techonwheelz.ca
Website: techonwheelz.ca